Policy

SHIPPING

Please allow up to 3 business days to process your order.

An email including tracking will be sent when the order has shipped.

We are not responsible for shipments that are lost, damaged, misplaced, stolen, or any unexpected delays in shipping.

Sales tax will be applied to orders shipped to addresses in California.

INTERNATIONAL SHIPPING
Duties and taxes are not included at checkout, and are the responsibility of the recipient. We have no control over these charges and any delays that may be caused by customs.
All orders shipped internationally are FINAL SALE.
RETURN POLICY

Thank you for shopping with us. We hope you are happy with your purchase.

We offer returns for store credit within 7 days of receipt of order. 
At this time, we cannot accept exchanges. We apologize for the inconvenience, but please send the unwanted item back for store credit and place a new order through our shop.

Items are eligible for return with original receipt and must be in their original condition (unworn, unwashed, unaltered).

All sales are FINAL after 7 days of receipt.

Please contact us at [email protected] with your order number and reason for return within 7 days of receiving your order to receive a Return Authorization number (RA#). 

Returns must be postmarked within 7 days of receiving your RA# to be eligible for exchange.

All return shipping costs are the responsibility of the customer. 

We recommend that you send the package with tracking, insured for the full value of the item.

We are not liable for missing packages or damages incurred upon shipping.

We reserve the right to reject any returns that do not meet our return policy requirements stated above, and the item will be sent back to you at your expense.

All sale items are FINAL SALE.

Refused packages will be subject to a $20 restocking fee.

Return instructions will be included in the email with your RA#.

PRIVACY

BLACK CRANE will not disclose your information to other organizations or third parties. 

Any personal information that you provide is confidential and used to process your order.

We may use your information to contact you about new products and special promotions.

Please email [email protected] if you would like to have your name removed from our mailing list.