Refund policy

* DOMESTIC RETURN POLICY

THANK YOU FOR SHOPPING WITH US.  WE HOPE YOU ARE HAPPY WITH YOUR PURCHASE.


WE OFFER REFUNDS WITHIN 7 DAYS FROM THE DELIVERY DATE ON THE TRACKING. 

ALL SALES ARE FINAL AFTER 7 DAYS FROM THE DELIVERY DATES.  
 
3 OR MORE RETURN ITEMS PER ORDER WILL BE CHARGED A 10% RESTOCKING FEE PER ITEM.


SUCH REGULARLY PRICED ITEMS ARE ELIGIBLE FOR RETURNS WITH THE ORIGINAL RECEIPTS AND MUST BE IN THEIR ORIGINAL CONDITION (UNWORN, UNWASHED, UNALTERED AND IN THEIR ORIGINAL PACKAGING).

IF 7 DAYS HAVE PASSED SINCE THE DELIVERY DATE UNFORTUNATELY, WE WILL NOT ACCEPT ANY REFUNDS.


ALL SALE & PROMOTION DISCOUNTED ITEMS ARE FINAL SALE AND ARE NOT SUBJECT TO ANY REFUND. (EXCLUDE WELCOME & BIRTHDAY CODE)
 
RETURN PROCESS

TO INITIATE A RETURN FOR AN ONLINE DOMESTIC ORDER, CLICK BELOW.

HTTPS://BLACKCRANE.NET/A/RETURN  

ELIGIBLE RETURNS MUST BE POSTMARKED WITHIN 7 DAYS OF RECEIVING YOUR RA# TO QUALIFY FOR REFUNDS.


ALL ELIGIBLE RETURN'S SHIPPING COST ($10) AND RESTOCKING FEE (ONLY 3 OR MORE RETURN ITEMS) WILL BE DEDUCTED FROM YOUR MERCHANDISE REFUND.

WE WOULD GREATLY APPRECIATE YOUR RETURN MANNER.

THERE MAY BE A $10 CHARGE AS A STEAMING/ CLEANING FEE DEPENDING ON THE RETURN ITEM'S CONDITION (EXCESSIVE WRINKLES, LINT & PET'S HAIR)


WE RECOMMEND TO SECURE YOUR RETURN PACKAGES.
WE ARE NOT LIABLE FOR MISSING PACKAGES OR DAMAGES INCURRED UPON SHIPPING.


WE RESERVE THE RIGHT TO REJECT ANY RETURNS THAT DO NOT MEET OUR RETURN POLICY REQUIREMENTS STATED ABOVE, AND THE ITEM WILL BE SENT BACK TO YOU AT YOUR EXPENSE.


REFUSED PACKAGES WILL BE SUBJECT TO A $20 RESTOCKING FEE.





* INTERNATIONAL RETURN POLICY



ALL ORDERS SHIPPED INTERNATIONALLY ARE FINAL SALE AND ARE NOT SUBJECT TO ANY REFUND.