Shipping policy
BLACK CRANE UTILIZES UPS® FOR ALL DOMESTIC ORDERS.
FOR DOMESTIC ORDERS, UPS® OFFERS GROUND SERVICE, THROUGH WHICH CUSTOMERS RECEIVE THEIR ORDERS 3-5 BUSINESS DAYS (MONDAY-FRIDAY) FROM THE DATE OF DISPATCH. THESE DELIVERY TIMEFRAMES FOR GROUND SERVICE ONLY APPLY TO US ADDRESSES WITHIN THE CONTIGUOUS 48 STATES. WE ALSO PROVIDE DOMESTIC EXPRESS SERVICE THROUGH UPS® : 2ND DAY AIR®, AND NEXT DAY AIR®.
WE DISPATCH ORDERS WITHIN 3 BUSINESS DAYS FROM THE DATE THAT WE RECEIVE YOUR ORDER AND CREDIT VERIFICATION HAS BEEN CONFIRMED. PLEASE NOTE THAT THE EXPEDITED SHIPPING METHOD DELIVERY TIMEFRAMES DO NOT INCLUDE ORDER PROCESSING TIME. ORDERS PLACED ON FRIDAY AFTER 11:00AM PST WILL BEGIN PROCESSING THE FOLLOWING MONDAY. TRANSIT TIMES DO NOT INCLUDE SATURDAY, SUNDAY OR HOLIDAYS. FOR 2ND DAY AIR® AND NEXT DAY AIR® DELIVERY ORDERS NEED TO BE PLACED BY 11:00AM PST (MONDAY – FRIDAY)
ALL SHIPMENTS TO BROOKLYN, NY AND NEW YORK, NY WITH APARTMENT # AND SHIPMENTS OF ORDERS WITH A VALUE GREATER THAN OR EQUAL TO $750 WILL REQUIRE A SIGNATURE UPON DELIVERY.
WE SHIP OUR INTERNATIONAL ORDERS VIA DHL INTERNATIONAL STANDARD SERVICE, UPS WORLDWIDE EXPEDITED®, OR USPS INTERNATIONAL SHIPMENT, WHICH DELIVERS ORDERS WITHIN 5 - 10 BUSINESS DAYS FROM THE DATE OF DISPATCH. PLEASE NOTE THIS DOES NOT TAKE INTO ACCOUNT ANY CUSTOMS CLEARANCE DELAYS THAT MAY ARISE. WE WORK CLOSELY WITH OUR SHIPPING PARTNERS TO MINIMIZE ANY DELAYS IN DELIVERY FOR OUR INTERNATIONAL CUSTOMERS.
ORDERS SHIPPED OUTSIDE THE U.S. WILL BE DELIVERED ON A DELIVERY DUTY UNPAID (DDU) BASIS. THE RECIPIENT IS RESPONSIBLE FOR PAYING ALL CUSTOMS CLEARANCE RELATED DUTY/TAX AND BROKERAGE FEE, WHICH IS BASED ON THE FULL PURCHASE PRICE PAID FOR THIS ORDER (AS REFLECTED ON THE COMMERCIAL INVOICE).
* SHIPPING RESTRICTIONS
BLACK CRANE DOES NOT OFFER WEEKEND DELIVERY. STANDARD GROUND SERVICE IS NOT AVAILABLE TO ALASKA, HAWAII, OR PUERTO RICO. WE CANNOT ACCEPT MILITARY APO/FPO ADDRESSES AND PO BOXES FOR DELIVERY. SOME ITEMS MAY BE RESTRICTED FOR IMPORT TO DESTINATIONS OUTSIDE THE US AND TO CALIFORNIA.